Easy Returns & Refunds

We know mistakes happen. If something went wrong with your order, please reach out to support@dollsthetic.com and we’ll do our best to make it right.

Our Approach

We offer an easy, customer-first resolution process for eligible orders. In many approved cases, you may not be required to return the item. If your request is approved, we may issue a refund or replacement and let you keep the product.

Our goal is to make the process as easy and stress-free as possible.

When We Can Help

We may offer a refund or replacement if:

• your item arrives damaged

• you receive the wrong item

• part of your order is missing

• your package is lost in transit

• there is another issue with your order that qualifies for resolution

Contact Us First

If there is an issue with your order, please contact us first before taking any further action. This helps us review the issue and resolve it as quickly as possible.

Please include:

• your order number

• the item(s) involved

• a brief description of the issue

• photos, if applicable

Return Requirement

To keep things simple for our customers, many approved requests do not require a return. If a return is needed for a specific case, we will let you know during the review process.

Items sent back without prior approval may not be processed.

Refund Timing

Once your request is reviewed and approved, refunds will be issued to your original payment method. Please allow 7–14 business days for the refund to appear, depending on your bank or payment provider.

Fair Use

We are committed to treating our customers fairly and with care. At the same time, we reserve the right to deny requests involving misuse, abuse, fraud, or issues that fall outside of our policy.