FAQS

How long will it take to receive my order? Orders are typically processed within 1-2 business days. Shipping times may vary based on your location, but you can expect to receive your order within 3-5 business days.

Can I track my order? Yes, once your order is shipped, you will receive a tracking number via email and SMS (If subscribed). You can use this number to track your order on our website.

What is your return policy? Due to the nature of our cosmetic products, we do not offer returns. If you encounter any issues with your order, please contact us at support@dollsthetic.com, and we will do our best to assist you.

Do you offer international shipping? Currently, we only ship within the United States. We are working on expanding our shipping options to include international destinations in the near future.

Are your products cruelty-free? Yes, all Dollsthetic products are cruelty-free. We do not test on animals, and we ensure our suppliers adhere to the same ethical standards.

How can I contact customer service? You can reach our customer service team by emailing support@dollsthetic.com. We aim to respond to all inquiries within 24 hours.